Frequently Asked Questions about Hotel Reservation Resale

Last updated: June 5, 2025

1.- What is TripResale?

TripResale is a Spanish company specialized in reselling non-refundable hotel reservations. Through our online platform, you can sell your reservation if you can't travel, or buy discounted hotel stays listed by other users.

2.- Why did TripResale contact me?

You may have booked a hotel that collaborates with TripResale. In such cases, the hotel has authorized TripResale to offer you the option to resell your reservation. During the booking process, customers are informed that their data may be shared to receive related commercial offers.

3.- What are the advantages of booking with a TripResale rate?

TripResale rates allow you to easily resell your hotel reservation through TripResale.com if your plans change. This way, you don't lose your money, and another traveler can benefit from it.

4.- Where can I resell my hotel reservation?

Reservations with a TripResale rate can only be resold on the official website: www.tripresale.com. Likewise, only reservations made with a TripResale rate are listed on our platform.

5.- Where can I find available offers on TripResale?

You can view available resale hotel reservations from the TripResale homepage. You can also go directly to the Offers section to see the full list and filter them according to your preferences.

6.- What do the green and blue buttons next to each reservation mean?

Green button – Buy: the reservation is immediately available, and you can purchase it without waiting.
Blue button – Make an offer: allows you to send a purchase proposal to the seller if direct sale hasn't been enabled yet.

7.- Can I modify my reservation through TripResale?

No. TripResale is a platform for reselling hotel reservations, not modifying them. If you want to change details such as dates, number of guests, etc., you must contact the hotel directly.

8.- Until when can I purchase a resale reservation?

Reservations are usually available until 1 or 2 days before the hotel check-in date. However, they may disappear earlier if the seller withdraws them or another traveler buys them.

9.- Are the reservations exclusive to me once I buy them?

No. Published reservations can be viewed by other users. Once someone completes the purchase, that reservation becomes unavailable.

10.- What happens if I can't resell my reservation?

Resale is not guaranteed, although there’s a high chance of selling it if the location, dates, and price are attractive. If it doesn’t sell, you can still use it like any other confirmed reservation.

11.- How much does it cost to resell a reservation on TripResale?

The listing and resale service is free if you booked with a TripResale rate. Only the buyer pays a commission, which is already included in the final price.

12.- Will I receive a confirmation after purchasing?

Yes. Once the transaction is complete, TripResale sends a confirmation of purchase and change of ownership to the buyer, the seller, and the corresponding hotel.

13.- When is the payment made to the reservation seller?

The payment is made a few days after the purchase is confirmed. If you haven’t received the amount after a week, please contact our customer support at: support@tripresale.com

14.- What happens if I’m finally able to travel and want to cancel the resale?

If the booking hasn’t been sold yet, you can withdraw it from sale without any problem. To do so, simply log in to the platform and go to the “My Reservations” section. Once there, select the corresponding reservation and, at the bottom of the page, you’ll see a red button that lets you cancel the sale. That way, you can enjoy your booking without any inconvenience.

15.- Do you have more questions about how to resell or buy hotel reservations?

Check out our complete guide or contact us directly. We’re here to help.