Frequently asked questions about hotel reservation resale

tripResale is a Spanish company that turns Non-Refundable hotel bookings into Resellable ones. If you booked a Non-Refundable Resellable rate on the hotel's website and finally cannot enjoy it, you can sell or transfer it. If you are looking for discounted accommodation, you can buy the stays that other users sell. A safe, transparent and quick way to recover or save money.

Because you made a booking at a hotel that collaborates with tripResale. Through our platform, the hotel can offer you the option to sell or transfer your reservation if you cannot use it (depending on the type of rate you booked). During the booking process on the hotel's website, you are always informed about the possibility of receiving commercial communications related to this service.

tripResale's Non-Refundable Resellable rates let you easily resell or transfer your reservation if your plans change. That way the booking is not lost and another traveler can enjoy that stay. It is a flexible solution that gives you control, peace of mind and the chance to recover your money.

Bookings with tripResale Non-Refundable Resellable rates can only be sold or transferred on the official website tripresale.com, to guarantee a secure transaction and the protection of your data.

The maximum price at which you can list the reservation will be the amount you paid for it on the hotel's website. Speculating with the bookings is not allowed.

No. On tripResale, bookings are managed as a single package. This means they cannot be sold partially. When a booking includes several rooms under the same reference number, it is considered a single booking, so it is not possible to sell only one of the rooms.

On the homepage and in the Opportunities section of tripResale you will find all the reservations available for sale. You can filter them by destination, date or hotel type to find the best option.

If you find a reservation that interests you, you can buy it directly or send an offer to the holder. Each reservation clearly shows which options are available so you can choose the one that best suits you.

Reservations will be available until 24 hours before the hotel check-in date.

No. The sale is not guaranteed, although many reservations sell easily, especially if they have a good location, attractive dates, or a competitive price. You can also transfer the reservation to a friend or family member from your user panel so they can enjoy your stay in your place.
If the reservation is not sold or transferred before the day prior to your arrival, you will keep your reservation and can enjoy your stay as normal.

The cost depends on the type of operation you carry out, but on tripResale it is always shown clearly before confirming the transaction. No hidden charges, no small print.

Standard operations
• Buyer: 7.5% commission
• Seller: 7.5% commission

Special operations
In some special operations —such as transfers or personalized searches— different costs or rewards may apply.

Our promise: You will never move forward in a purchase or sale without knowing and accepting the financial terms in advance. Total transparency, always.

Yes. When the operation is completed, tripResale sends a confirmation to the buyer, the seller and the hotel. This way all the details are updated and the stay is confirmed.

The payment is made a few days after the purchase is confirmed. Once the transaction is confirmed, you will receive your money in the bank account you set up in your user profile.
To guarantee the confidentiality of your data and the security of all transactions, we use Stripe, one of the most reliable and widely used payment gateways in the world. If after a week you have not received the amount, contact our team at support@tripresale.com.

Stripe, our secure payment system, is available in more than 60 countries, including Spain, Mexico, France, Germany, the United States and the United Kingdom. You can check the full list on Stripe's website. If your country is not on the list, contact our team at support@tripresale.com to arrange the payment manually by bank transfer.

If your reservation has not yet been sold or transferred, you can withdraw it at any time. You only have to log in to your user profile, go to the “My Reservations” section, click “Modify” and then click the red button “Cancel Resale”. This way you can use your reservation without any problem.

No. tripResale is a platform to sell or transfer reservations, not to modify them. If you want to change dates or conditions, you must contact the hotel directly, but remember that it will depend on the rate conditions under which you made the reservation.

Additional services, such as transfers, schedules or in-room amenities, are managed directly by the hotel. At tripResale we only take care of facilitating the resale or transfer of reservations, so we do not intervene in the operation of the accommodation. We recommend contacting the hotel directly to obtain up-to-date information about any service or request related to your stay.

Our support team will be happy to help you at any time. Just write to us at support@tripresale.com.